Warranty Period
SONICWARE products are covered by a limited warranty for one (1) year from the original date of purchase.
This warranty applies only to the main product and does not cover accessories, consumables, bundled content, software, or user data.
To obtain warranty service, you may be asked to provide proof of purchase, such as a dated sales receipt or invoice.
Warranty Coverage
If a manufacturing defect or malfunction occurs during the warranty period under normal use and in accordance with the instructions provided in the user manual, SONICWARE will, at its discretion, repair or replace the product free of charge.
During the warranty period, SONICWARE will cover inspection, repair, and return shipping costs for warranty repairs. Customers are responsible for shipping the product to SONICWARE.
Loaner or replacement units are not provided while repairs are in progress.
Exclusions
This warranty does not cover:
• Damage caused by misuse, abuse, negligence, accident, or improper operation.
• Failure resulting from use contrary to the instructions provided in the user manual.
• Damage caused by unauthorized disassembly, modification, or repair.
• Damage caused by using accessories or equipment not specified by SONICWARE.
• Damage caused by dropping, improper transportation, or excessive physical stress after purchase.
• Damage caused by external factors including fire, flood, earthquake, lightning, abnormal voltage, or other natural disasters.
• Normal wear and tear or replacement of consumable parts.
• Products used for industrial applications, embedded systems, or purposes other than those intended by SONICWARE.
• Products with missing or altered serial numbers.
Out-of-Warranty Repairs
Repairs requested after the warranty period has expired will be subject to applicable service charges.
Customers are responsible for shipping the product to SONICWARE. SONICWARE will cover the return shipping cost after the repair has been completed.
Repair service is subject to the availability of replacement parts.
Data Responsibility
SONICWARE is not responsible for the loss of or damage to any data stored in the product’s internal memory, microSD card, or any other storage media.
Customers are strongly encouraged to back up all data before requesting repair service.
Product Replacement
If SONICWARE determines that repair is not practical or economical, the product may be replaced with the same model or an equivalent product of equal or greater functionality.
Any replacement product assumes the remaining warranty period of the original product.
Limitation of Liability
To the maximum extent permitted by applicable law:
• SONICWARE shall not be liable for any indirect, incidental, consequential, or special damages, including, without limitation, loss of profits, loss of business, loss of data, or loss of use arising from the use of or inability to use the product.
• SONICWARE shall not be responsible for damage occurring during shipment if the product is not adequately packaged for transport.
• Except in cases of willful misconduct or gross negligence, SONICWARE’s liability under this warranty shall be limited to the remedies expressly provided herein.
General
Nothing in this Warranty Policy limits any statutory consumer rights that cannot be excluded under applicable law.
This warranty gives you specific legal rights. You may also have other rights that vary depending on your country, state, or jurisdiction.